In Chicago last week, I was reminded of the interconnected web that supports us. For me, the week started with a slip on the ice and a broken wrist. At first, I was flooded with feelings of powerlessness. Actually, at first I ignored the lifeless hand and iced it and hoped it would get …
Are Your Business Collections a Roll-of-the-Dice?
Are Your Business Collections a Roll-of-the-Dice? Sales, without any doubt, is the life blood of any business. No business can survive and grow without connecting the value of its goods or services with customers willing to purchase. Correspondingly, no business stays in business without receiving timely payment for the goods and services they have …
Selling and Collecting – And the Two Shall Meet
Every business I’ve ever worked for acknowledged that a sale, is not truly a sale, until it is paid for. Despite this caveat, these same businesses believed it necessary, some even felt beneficial, to foster a tension between the customer side of the business (sales) and the support side (credit & collections). This unnecessary construct …
Credit is the Lubricant to your Business. So, why do I avoid making collection calls?
Like most entrepreneurs you started your business with a certain passion for providing a product or service. You have a conviction that you can do something better than what you saw others doing, or not doing in the market. Many people in your position believe if they provide a superior offering, they will be paid …
Too Big to be Held Accountable
The services we buy are increasingly dominated by very large companies that are consolidating their respective markets. Two examples that exemplified this for me this week are wireless phones and road-side assistance. To increase profits companies increasingly rely upon contract partners to deliver services to hold down costs. These partners get paid commensurate with the …
8 Steps to a Successful New Year
8 Steps to a Successful New Year As another year comes to a close, and you reflect on your accomplishments, how do you feel? Did you make the progress that you had hoped to make this year? If you did, congratulations! If you didn’t, why not? The number one reason that people are stuck in …